Raylo Help Center
Go to Raylo
English
Go to Raylo
English
All Collections
Accounts and Billing
Accounts and Billing

Everything you need to know about your account

Claudia avatarDAdam avatar
By Claudia and 3 others4 authors27 articles

My Account


How do I change my Direct Debit date?
How do I change my bank details?
How do I change my contact details on my Raylo account?
How do I log in to My Account?
Help with logging in

Payments


Make a payment
NOSIA
Where can I see my payment history?
How much is my monthly instalment amount?
Why is my card payment not being accepted?
How does Raylo ensure customers don't miss a payment?
Why have I been charged again after making a payment?
I changed my Direct Debit date, why have you taken payment on the original date?
Why are you attempting a Direct Debit payment when I have agreed a payment date?
Why am I still being contacted by Raylo when I have agreed a payment date?
Why is my phone bill so high this month?
Can I make early payments?

Direct Debit


The Direct Debit Guarantee
Why do I have to set up a Direct Debit?
Why hasn't my Direct Debit gone out this month?

Other


I am experiencing financial difficulties, what are my options?
I am in arrears, do you offer a payment plan to clear this?
How do I unblock my phone?
I've made a payment, when will my phone be enabled?
What is Account Score?
I have lost my phone or it's been stolen, do I still need to pay?
Can I transfer my agreement to someone else?
Raylo Help Center