Accounts and Billing
Everything you need to know about your account
Make a payment
Notice of sums in arrears
Where can I see my payment history?
How much is my monthly instalment amount?
Why is my card payment not being accepted?
How does Raylo ensure customers don't miss a payment?
I changed my Direct Debit date, why have you taken payment on the original date?
Why are you attempting a Direct Debit payment when I have agreed a payment date?
Why am I still being contacted by Raylo when I have agreed a payment date?
Why is my phone bill so high this month?
Can I make early payments?
What happens if I miss a hire payment?
I am experiencing financial difficulties, what are my options?
I am in arrears, do you offer a payment plan to clear this?
How do I unblock my phone?
I've made a payment, when will my phone be enabled?
What is Account Score?
I have lost my phone or it's been stolen, do I still need to pay?
Can I transfer my agreement to someone else?
Reporting to credit reference agencies
Managing Repair Charge payments