Accounts and Billing

I am in arrears, do you offer a payment plan to clear this?

How we can help clear your arrears

Written by Holly
Updated over a week ago

I changed my Direct Debit date, why have you taken payment on the original date?

Understand your monthly payment

Written by Holly
Updated over a week ago

What is Credit Kudos?

We want to help

Written by Holly
Updated over a week ago

Why is my card payment not being accepted?

Find out why your card payment has been blocked

Written by Holly
Updated over a week ago

I've made a payment, when will my phone be enabled?

Find out how long an unblocking request takes

Written by Holly
Updated over a week ago

Why is my phone disabled?

Find out why your phone is disabled

Written by Holly
Updated over a week ago

I have lost my phone / it's been stolen, do I still need to pay?

Lost or stolen phone

Written by Holly
Updated over a week ago

I am experiencing financial difficulties, what are my options?

We're here to help

Written by Holly
Updated over a week ago

Why have I been charged again after making a payment?

Find out why you may have been charged twice

Written by Holly
Updated over a week ago

Why are you attempting a Direct Debit payment when I have agreed a payment date?

Your monthly payment

Written by Holly
Updated over a week ago

Why am I still being contacted by Raylo when I have agreed a payment date?

Your promise to pay

Written by Holly
Updated over a week ago

Why hasn't my Direct Debit gone out this month?

Understand why a payment wasn't made.

Written by John
Updated over a week ago

How do I change my Direct Debit date?

Changing the date your Raylo direct debit is taken each month.

Written by Claudia
Updated over a week ago

How do I change my bank details?

Assign your monthly Raylo payments to a different account.

Written by Claudia
Updated over a week ago

Why do I have to set up a Direct Debit?

It's the only way to join Raylo.

Written by Adam Lusk
Updated over a week ago

Where can I see my payment history?

Get a list of all your monthly subscription payments.

Written by Adam Lusk
Updated over a week ago

How much is my monthly instalment amount?

Find out how much you're paying us each month.

Written by Adam Lusk
Updated over a week ago

Why is my phone bill so high this month?

Because nobody likes unexpected charges.

Written by Adam Lusk
Updated over a week ago

The Direct Debit Guarantee

Understand how your Raylo payments are protected.

Written by Jinden Badesha
Updated over a week ago

How do I change my contact details on my Raylo account?

Changing your contact details on your Raylo account.

Written by Claudia
Updated over a week ago

How does Raylo ensure customers don't miss a payment?

Missed payments

Written by Adam Lusk
Updated over a week ago