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Accounts and Billing
Accounts and Billing
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21 articles in this collection
Written by
Jinden Badesha,
Adam Lusk,
Claudia
and 1 other
My Account
How do I change my contact details on my Raylo account?
Changing your contact details on your Raylo account.
Written by
Claudia
Updated over a week ago
How do I change my bank details?
Assign your monthly Raylo payments to a different account.
Written by
Claudia
Updated over a week ago
How do I change my Direct Debit date?
Changing the date your Raylo direct debit is taken each month.
Written by
Claudia
Updated over a week ago
Payments
Where can I see my payment history?
Get a list of all your monthly subscription payments.
Written by
Adam Lusk
Updated over a week ago
How much is my monthly instalment amount?
Find out how much you're paying us each month.
Written by
Adam Lusk
Updated over a week ago
Why is my card payment not being accepted?
Find out why your card payment has been blocked
Written by
Holly
Updated over a week ago
How does Raylo ensure customers don't miss a payment?
Missed payments
Written by
Adam Lusk
Updated over a week ago
Why have I been charged again after making a payment?
Find out why you may have been charged twice
Written by
Holly
Updated over a week ago
I changed my Direct Debit date, why have you taken payment on the original date?
Understand your monthly payment
Written by
Holly
Updated over a week ago
Why are you attempting a Direct Debit payment when I have agreed a payment date?
Your monthly payment
Written by
Holly
Updated over a week ago
Why am I still being contacted by Raylo when I have agreed a payment date?
Your promise to pay
Written by
Holly
Updated over a week ago
Why is my phone bill so high this month?
Because nobody likes unexpected charges.
Written by
Adam Lusk
Updated over a week ago
Direct Debit
The Direct Debit Guarantee
Understand how your Raylo payments are protected.
Written by
Jinden Badesha
Updated over a week ago
Why do I have to set up a Direct Debit?
It's the only way to join Raylo.
Written by
Adam Lusk
Updated over a week ago
Why hasn't my Direct Debit gone out this month?
Understand why a payment wasn't made.
Written by
Holly
Updated over a week ago
Other
I am experiencing financial difficulties, what are my options?
We're here to help
Written by
Holly
Updated over a week ago
I am in arrears, do you offer a payment plan to clear this?
How we can help clear your arrears
Written by
Holly
Updated over a week ago
Why is my phone disabled?
Find out why your phone is disabled
Written by
Holly
Updated over a week ago
I've made a payment, when will my phone be enabled?
Find out how long an unblocking request takes
Written by
Holly
Updated over a week ago
What is Credit Kudos?
We want to help
Written by
Holly
Updated over a week ago
I have lost my phone / it's been stolen, do I still need to pay?
Lost or stolen phone
Written by
Holly
Updated over a week ago