Your phone may be blocked for any of the following reasons.

  • You have reported that the phone has been lost or stolen;

  • You have made an insurance claim;

  • You have attempted to sell the phone;

  • Your account is in arrears and we have received no communication from you.

If you believe your device has been blocked in error, you should contact us promptly to resolve the issue.

If you are behind with your payments, you will need to make a payment to bring your account up to date before your device can be unblocked. You can make payment by logging into your Raylo Account.

Please note, from the date of payment it may take 5-7 working days for your device to be unblocked.

If you cannot access your Raylo Account to make a payment, please contact us via live chat by clicking the blue chat icon at the bottom of the screen.

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