At Raylo we are passionate about providing a positive experience for all our customers, ensuring our products are suitable and supporting customers who are experiencing financial difficulties.

Account Score is an Open Banking provider that is owned by Equifax (www.equifax.co.uk). We use AccountScore to help us assess a customer’s suitability for a Raylo device and in some cases if they are experiencing financial difficulties. This is much more simple and efficient than the traditional method of sending us a paper bank statement.

Once an Open Banking request has been completed we will check the information and report back to you.

If you are experiencing financial difficulties, we may offer you the option of returning your device and closing your account. Or we may provide you with a suitable repayment plan.

Please note that AccountScore should be completed with your main transactional account. If you are unsure which account to use please use the same account you used during your Raylo application.

We can arrange to send you an AccountScore link via email. To start this process please contact us via live chat by clicking the blue chat icon at the bottom of the screen. Our business hours are between 09:30 and 17:30 Monday to Saturday.