We understand that unexpected repair charges can sometimes cause financial stress, and we’re here to help. If you're experiencing difficulties paying a repair charge, we offer flexible payment options and resources to support you.
Partial payments
You can make partial payments on your account until the total cost is covered, helping you manage the payment. However, if the full amount isn’t paid within 14 days, it may impact your credit file.
How to make a partial payment:
Log in to your Raylo account
Select ‘Make a payment’
Input the amount you can pay
Follow the steps to complete the payment.
Need more time or further assistance?
If you need more time to make your payment or have concerns about the charge, please contact our team for support. We're here to discuss your situation and find a solution that works best for you.
Contact our team to explore alternative payment arrangements or other options.
Accessing additional support
In addition to the above, if you're unable to make any payments at this time, we recommend seeking free debt advice from StepChange, a not-for-profit organisation offering confidential guidance.
Visit StepChange to discuss your financial situation and explore the right next steps.