What is a notice of sums in arrears?

This is a notice that we have to send you by law if you fall two or more payments behind on your Raylo Agreement. It will tell you how much is due on your account and ask you to make contact with us to discuss your options.

A subsequent notice of sums in arrears (SNOSIA) is a notice we have to send you by law every six months after sending you a NOSIA, until you're up to date with the payments on your agreement.

We are required by law to continue to send you these notices – even if you have told us about your current circumstances and we have made an arrangement with you. This is because it is important that you are given certain information when you are behind with your payments.

We know this may be confusing because the notice tells you you are behind on your payments. But as long as you are keeping to the terms of the payment arrangement, you do not need to do anything.

Does this arrears notice affect my credit score?

The notice itself does not have any effect on your credit score but your repayment to Raylo will be reported to the credit reference agency as will any missed payments on your agreement.

Does this affect the arrears on my account?

This does not affect the outstanding arrears balance on your account and no additional charges have been added to your account at this time.

We would still like to help you resolve the arrears on your account. If you wish to discuss this, please contact us via live chat by clicking the chat icon at the bottom right hand side of the screen. You can make a payment by logging into your Raylo Account here.