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Cancelling, warranty & returning a device

Cancellations and Returns

A simple step by step guide for returning your tech to Raylo

Returning your tech to Raylo: A simple guide

Fair wear and tear when returning your tech after the lease term

Frequently asked questions about returning your device damaged

What happens if I return my device damaged?

Repair Charges when returning your device to Raylo

Our Repair Charge grades explained

What accessories should I return with my device?

Your final hire payment

Returning a device to Raylo

How do I cancel?

Easy Cancellations & Returns at Raylo: What You Need to Know

Easy Cancellation and Returns

How do I calculate my Early Cancellation Charge?

What happens if I open my brand new device within the Cooling Off period

Cancellation Policy and other helpful information

Cancellations

Raylo's Lifetime Warranty

How to request a return and what to do next

How do I return my tech under Raylo’s Lifetime Warranty?

Do I have Apple warranty with my brand new device?

Apple's One Year Warranty

Do I have Samsung warranty with my brand new device?

Samsung Warranty

Warranty

Raylo Care - Terms and Conditions

Raylo Care

All you need to do before you send back your Apple device.

How do I prepare my Apple device for return?

How do I prepare my Apple Watch for return?

All you need to do before sending your phone back to us.

How do I prepare my Samsung for return?

How to remove iCloud remotely if you have already returned your Apple device.

Removing iCloud remotely

Follow these simple steps before sending your device back to Raylo

How should I package my device for return?

How do I remove my personal data from my Google device?

Preparing your device for return

I have an issue with my refurbished iPhone's battery

Is your device not charging correctly? Follow these steps

I have an issue with charging my Apple device

Received an alert that says Invalid SIM or No SIM Card installed? Follow these steps

I have an issue with my SIM card

Is your Apple device's speaker not working correctly? Follow these steps