Cancellations and Returns

Cancelling, warranty & returning a device

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19 articles in this collection
Written by Adam Lusk, Claudia, Katelyn and 1 other

How do I cancel or return my Raylo device?

Written by Daniel
Updated over a week ago

Cancellation and Returns Policy

Written by Adam Lusk
Updated over a week ago

Returns

Returning your device to Raylo

A very simple guide on how to return your device to us for warranty and cooling off returns.

Written by Adam Lusk
Updated this week

How should I package my device for cooling off or warranty return?

Follow these simple steps before sending your device back through Royal Mail for warranty, cooling off or cancellation.

Written by Adam Lusk
Updated this week

How do I prepare my Apple device for return?

All you need to do before you send back your Apple device.

Written by Adam Lusk
Updated over a week ago

How do I prepare my Samsung for return?

All you need to do before sending your phone back to us.

Written by Claudia
Updated over a week ago

Removing iCloud remotely

How to remove iCloud remotely if you have already returned your Apple device.

Written by Katelyn
Updated over a week ago

Cancellations

How do I calculate my Early Cancellation Charge?

Written by Katelyn
Updated over a week ago

How can I cancel my Raylo subscription for a brand new device early?

Written by Katelyn
Updated over a week ago

What happens if I open my brand new device within the Cooling Off period

Written by Katelyn
Updated over a week ago

How can I cancel my Raylo subscription for a refurbished device early?

Written by Katelyn
Updated over a week ago

Warranty

Raylo Pay's Lifetime Warranty

Extra peace of mind

Written by Adam Lusk
Updated this week

Samsung Warranty

Do I have Samsung warranty with my brand new device?

Written by Katelyn
Updated over a week ago

Apple's One Year Warranty

Do I have Apple warranty with my brand new device?

Written by Katelyn
Updated over a week ago

Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?

Exactly what these messages mean

Written by Katelyn
Updated over a week ago

I have an issue with my refurbished iPhone's battery

Battery not up to scratch?

Written by Katelyn
Updated over a week ago

I have an issue with my SIM card

Received an alert that says Invalid SIM or No SIM Card installed? Follow these steps

Written by Katelyn
Updated over a week ago

I have an issue with charging my Apple device

Is your device not charging correctly? Follow these steps

Written by Katelyn
Updated over a week ago

I have an issue with my Apple device's speaker

Is your Apple device's speaker not working correctly? Follow these steps

Written by Katelyn
Updated over a week ago