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Cancellations and Returns
Cancellations and Returns
Cancelling, warranty & returning a device
18 articles in this collection
Written by
Adam Lusk,
Claudia,
and
Katelyn
How do I cancel?
How to cancel your Raylo lease
Written by
Claudia
Updated today
Cancellation and Returns Policy
Written by
Adam Lusk
Updated over a week ago
Returns
Returning your device to Raylo
A very simple guide on how to return your device to us for warranty and cooling off returns.
Written by
Adam Lusk
Updated over a week ago
How should I package my device for cooling off or warranty return?
Follow these simple steps before sending your device back through Royal Mail for warranty, cooling off or cancellation.
Written by
Adam Lusk
Updated over a week ago
How do I prepare my Apple device for return?
All you need to do before you send back your Apple device.
Written by
Adam Lusk
Updated over a week ago
How do I prepare my Samsung for return?
All you need to do before sending your phone back to us.
Written by
Claudia
Updated over a week ago
Removing iCloud remotely
How to remove iCloud remotely if you have already returned your Apple device.
Written by
Katelyn
Updated over a week ago
Cancellations
How do I calculate my Early Cancellation Charge?
Written by
Katelyn
Updated over a week ago
What happens if I open my brand new device within the Cooling Off period
Written by
Katelyn
Updated over a week ago
Warranty
Raylo Pay's Lifetime Warranty
Extra peace of mind
Written by
Adam Lusk
Updated over a week ago
Samsung Warranty
Do I have Samsung warranty with my brand new device?
Written by
Katelyn
Updated over a week ago
How do I return my tech under Raylo’s Lifetime Warranty?
How to request a return and what to do next
Written by
Claudia
Updated over a week ago
Apple's One Year Warranty
Do I have Apple warranty with my brand new device?
Written by
Katelyn
Updated over a week ago
Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
Exactly what these messages mean
Written by
Katelyn
Updated over a week ago
I have an issue with my refurbished iPhone's battery
Battery not up to scratch?
Written by
Katelyn
Updated over a week ago
I have an issue with my SIM card
Received an alert that says Invalid SIM or No SIM Card installed? Follow these steps
Written by
Katelyn
Updated over a week ago
I have an issue with charging my Apple device
Is your device not charging correctly? Follow these steps
Written by
Katelyn
Updated over a week ago
I have an issue with my Apple device's speaker
Is your Apple device's speaker not working correctly? Follow these steps
Written by
Katelyn
Updated over a week ago