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Cancellations and Returns
Cancellations and Returns
Cancelling, warranty & returning a device
By Claudia and 1 other
2 authors
26 articles
Returning a device to Raylo
Returning your tech to Raylo: A simple guide
Fair wear and tear when returning your tech after the lease term
What happens if I return my device damaged?
Our Repair Charge grades explained
What accessories should I return with my device?
Your final hire payment
Cancellations
How do I cancel?
Easy Cancellation and Returns
What happens if I open my brand new device within the Cooling Off period
How do I calculate my Early Cancellation Charge?
Warranty
Raylo's Lifetime Warranty
How do I return my tech under Raylo’s Lifetime Warranty?
Apple's One Year Warranty
Samsung Warranty
Raylo Care
Raylo Care - Terms and Conditions
Preparing your device for return
How do I prepare my Apple device for return?
How do I prepare my Apple Watch for return?
How do I prepare my Samsung for return?
Removing iCloud remotely
How should I package my device for return?
How do I remove my personal data from my Google device?
Device troubleshooting
I have an issue with my refurbished iPhone's battery
I have an issue with charging my Apple device
I have an issue with my SIM card
I have an issue with my Apple device's speaker
Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?
