Cancellations and Returns

How do I cancel?

How to cancel your Raylo lease

Written by Claudia
Updated today

Cancellation and Returns Policy

Written by Adam Lusk
Updated over a week ago

Returning your device to Raylo

A very simple guide on how to return your device to us for warranty and cooling off returns.

Written by Adam Lusk
Updated over a week ago

How should I package my device for cooling off or warranty return?

Follow these simple steps before sending your device back through Royal Mail for warranty, cooling off or cancellation.

Written by Adam Lusk
Updated over a week ago

How do I prepare my Apple device for return?

All you need to do before you send back your Apple device.

Written by Adam Lusk
Updated over a week ago

How do I prepare my Samsung for return?

All you need to do before sending your phone back to us.

Written by Claudia
Updated over a week ago

Removing iCloud remotely

How to remove iCloud remotely if you have already returned your Apple device.

Written by Katelyn
Updated over a week ago

How do I calculate my Early Cancellation Charge?

Written by Katelyn
Updated over a week ago

What happens if I open my brand new device within the Cooling Off period

Written by Katelyn
Updated over a week ago

Raylo Pay's Lifetime Warranty

Extra peace of mind

Written by Adam Lusk
Updated over a week ago

Samsung Warranty

Do I have Samsung warranty with my brand new device?

Written by Katelyn
Updated over a week ago

How do I return my tech under Raylo’s Lifetime Warranty?

How to request a return and what to do next

Written by Claudia
Updated over a week ago

Apple's One Year Warranty

Do I have Apple warranty with my brand new device?

Written by Katelyn
Updated over a week ago

Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?

Exactly what these messages mean

Written by Katelyn
Updated over a week ago

I have an issue with my refurbished iPhone's battery

Battery not up to scratch?

Written by Katelyn
Updated over a week ago

I have an issue with my SIM card

Received an alert that says Invalid SIM or No SIM Card installed? Follow these steps

Written by Katelyn
Updated over a week ago

I have an issue with charging my Apple device

Is your device not charging correctly? Follow these steps

Written by Katelyn
Updated over a week ago

I have an issue with my Apple device's speaker

Is your Apple device's speaker not working correctly? Follow these steps

Written by Katelyn
Updated over a week ago