Raylo

Claudia

Adam L

Cancelling, warranty & returning a device

Cancellations and Returns

A simple step by step guide for returning your tech to Raylo

Returning your tech to Raylo: A simple guide

Fair wear and tear when returning your tech after the lease term

Frequently asked questions about returning your device damaged

What happens if I return my device damaged?

Repair Charges when returning your device to Raylo

Our Repair Charge grades explained

What accessories should I return with my device?

Your final hire payment

Returning a device to Raylo

How do I cancel?

Easy Cancellations & Returns: What You Need to Know

Easy Cancellation and Returns

What happens if I open my brand new device within the Cooling Off period

How do I calculate my Early Cancellation Charge?

Cancellation Policy and other helpful information

Cancellations

Raylo's Lifetime Warranty

How to request a return and what to do next

How do I return my tech under Raylo’s Lifetime Warranty?

Do I have Apple warranty with my brand new device?

Apple's One Year Warranty

Do I have Samsung warranty with my brand new device?

Samsung Warranty

Warranty

Raylo Care - Terms and Conditions

Raylo Care

All you need to do before you send back your Apple device.

How do I prepare my Apple device for return?

How do I prepare my Apple Watch for return?

All you need to do before sending your phone back to us.

How do I prepare my Samsung for return?

How to remove iCloud remotely if you have already returned your Apple device.

Removing iCloud remotely

Follow these simple steps before sending your device back to Raylo

How should I package my device for return?

How do I remove my personal data from my Google device?

Preparing your device for return

I have an issue with my refurbished iPhone's battery

Is your device not charging correctly? Follow these steps

I have an issue with charging my Apple device

Received an alert that says Invalid SIM or No SIM Card installed? Follow these steps

I have an issue with my SIM card

Is your Apple device's speaker not working correctly? Follow these steps

I have an issue with my Apple device's speaker

Why is my iPhone showing an “Important Message” or “Unknown Part” warning from Apple?

Try these simple steps for common device issues

Device troubleshooting

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.