Returning your device? Packaging your device for return is really simple – just follow this step-by-step guide before you send your device.
Also, make sure you've backed up your device before packaging. Need help? Check out Apple guide or Samsung guide.
Returning your device? Here's how to package it:
Contact us: Please reach out to us to initiate your return. Ensure you use the provided labelling for the return.
For warranty returns, click here: Start Warranty Return
For cancellation returns, click here: Start Cancellation Return
Package your device: Place your device into packaging, such as your Raylo box. Then, place it into an expresspak bag. The outer packaging is essential to protect against potential fraud.
Secure the bag: Seal the expresspak bag along its sides to ensure your device is well-protected.
Attach returns label: Make sure the returns label is visible and attached to the outer packaging. If you opted for a paperless return option, you can skip this step.
Keep proof of postage: Remember to retain your proof of postage when dropping off the parcel as you might need it later.
Track the parcel: Keep track of the parcel’s journey to ensure it reaches us within the required 14-day timeframe. If we don’t receive it within this period, your monthly payments may continue.
Please get in touch if there is anything we can help you with.
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