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How do I remove my personal data from my Google device?
How do I remove my personal data from my Google device?
Claudia avatar
Written by Claudia
Updated over 8 months ago

Sending your Google device back to Raylo?

A factory data reset will erase all your data from the device. Data stored in your Google Account can be restored however, your apps and their data will be uninstalled.

Before you factory reset using the steps below, ensure you have synced your apps with your Google Account and backed up your data.

Backing up your data

  1. Open Settings

  2. Click Google > Backup

  3. Click Back up now

Factory resetting your device

  1. Charge your phone to at least 70%, as the back up can take up to one hour. You’ll also need to be connected to Wi-Fi or your network.

  2. Open Settings

  3. Click System > Reset options > Erase all data (factory reset)

  4. Click Erase all data

  5. Once reset, select the option to restart.

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