We're sorry to hear you'd like to cancel. If there is anything we can do to help, please contact us.
How do I cancel and return within the cooling off period?
To cancel within the cooling off period:
Log into your Raylo Account
Select the device you’d like to cancel
If it hasn't been dispatched, select “Cancel order”
If it has been dispatched, select "Cancel lease" to return the device
Follow the provided steps to complete the process
How do I cancel and return at the end of my lease?
To cancel at the end of your lease:
Log into your Raylo Account
Select the device you’d like to cancel
Select "End lease" to return the device
Follow the provided steps to complete the process
Please note: If you’re happy with the device you’ve been using, then just carry on paying monthly. If you want to purchase the device, please contact us to discuss.
How do I cancel outside the cooling off period but before the end of my lease?
To initiate the cancellation process outside of the cooling off period:
Select the "Start Cancellation" button provided below
You'll notice our chatbot appears in the lower right-hand corner of your screen
The chatbot will guide you through the next steps to process your cancellation request
Alternatively, you can complete the information in the Model Returns Form here and send it to us.
Please note that there may be charges associated with your Cancellation depending on:
if you are cancelling after the cooling off period;
if your device has been damaged or has become defective;
if your device has been opened / activated if it was new.
Other information