Specific Terms & Conditions relating to your Raylo device can be found in your Hire Agreement which you will have received by email. Should you wish to cancel your agreement, please see below:

Cancelling within the Cooling Off period

You can cancel this agreement by sending us a notice (via a method outlined below) within the period which ends 30 days after the date this agreement is made, and by returning at your own cost the Goods to us within 30 days following the day we receive the notice.

You may cancel this agreement by:

a) contacting us via the chat application on our website quoting your name, home address, phone number and details of the order; or

b) completing the Model Returns Form below and emailing us at help@raylo.com

Cancelling after the Cooling Off period

You must give us a minimum of one month's notice if you wish to terminate this agreement and return the Goods to us in accordance with the terms of your hire agreement. You may also have to pay us an Early Cancellation Charge calculated as the balance of Hire Payments that would be payable up to the end of the minimum period of hire.

You may cancel this agreement by:

a) contacting us via the chat application on our website quoting your name, home address, phone number and details of the order; or

b) completing the Model Returns Form below and emailing us at help@raylo.com.


Model Returns Form for Cancellation of Raylo Lease

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: Raylo Group Limited
    5 New Street Square, City of London, EC4A 3TW
    Email address: help@raylo.com

  • I/we [*] hereby give notice that I/we [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],

  • Ordered on [*]/received on [*],

  • Name of consumer(s),

  • Address of consumer(s),

  • Signature of consumer(s) (only if this form is notified on paper)

  • Date.

[*] Delete as appropriate.

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