Hello! 👋 Considering Raylo? Let's quickly break down our straightforward return and cancellation policy:
1. Cooling-Off Period (First 14 Days): Changed your mind? No worries! You can return your device for free within 14 days. Log in to your Raylo account, grab a return label, and drop your device off at your local post office or DPD.
2. Before Minimum Term, Post-Cooling-Off Period: Need to cancel before your minimum term but after the first 14 days? There'll be an early cancellation charge. Contact us to get the specifics.
3. After Minimum Term: Once your minimum term is up, returning your device is free. Just like in the cooling-off period, log in to your Raylo account, create a label and drop-off your device.
At Raylo, we aim for a hassle-free experience, always. Questions? Feel free to reach out. We hope to welcome you to the Raylo family soon!
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