Returning a device to Raylo is straightforward. Follow the steps below to ensure a smooth and hassle-free return.
Initiate your return:
Submit a request through our chatbot to start the return process
You will receive an email with a link to our return portal when we have processed your request. This may take up to 1 working day.
Create your return using your preferred method. Paperless options are available.
Prepare and send the device:
Take a picture of the device you’re returning. Make sure to capture its general condition.
Keep hold of any accessories or SIM cards.
Securely package the device using our packaging guide.
Print your label (unless you have chosen a paperless option) and attach it to the parcel.
Drop off the parcel at your chosen drop off point and keep the receipt as proof of postage.
What happens next?
You'll receive an email notification once we've received the parcel.
The device will be assessed quickly and we'll collect the final instalment on your regular payment date.
Once the final instalment has been paid your subscription will be cancelled.