Returning your old phone to Raylo is really simple – just follow this step-by-step guide before you send.
Make sure to do this as soon as possible to avoid further monthly payments.
Photograph the device
We recommend taking a picture of the device you are returning (make sure to capture its general condition).
Prepare the device
Factory reset the device
Remove your SIM and any memory cards from the device
Protect the planet - send back your old Raylo screen protector and case for us to recycle responsibly. Hold onto the headphones and charger cable.
Package the device
If you’re upgrading, we’ll send you our sustainable packaging a few days after you receive your new phone with instructions
If you’re cooling off or returning under warranty, we’ll email you a prepaid returns label for Royal Mail and follow our warranty/cooling-off returns instructions here
Return the device
Drop off at any post office and retain your receipt as proof of postage.
Track the parcel to ensure it gets to us within the required time frame of 14 days. If you're sending your phone back and we don't receive it within the time frame your monthly payments may continue.
Please get in touch if there is anything we can help you with.