Check upgrade eligibility: Login to see if your device is ready for an upgrade. If it is, you'll see an 'Upgrade Now' button. If not, your upgrade date will be displayed.

Notifications: We'll also remind you via email and SMS as your upgrade date approaches.

Select your new device: When you’re ready, login and click the 'Upgrade Now' button to choose your new device.

Guided process: We’ll walk you through each step of the upgrade process and keep you updated on your order.

Order confirmation: After completing the necessary checks, we'll confirm your order and send instructions on returning your old device.

Return instructions: Once your new device is dispatched, we'll email you all the information needed to return your old device. The email will include a link to our returns portal where you can choose your return courier and method. The available return options include:

Please note: You can return your old device at any time, but you will continue to pay the monthly payment until it is returned.

Data transfer: Ensure you erase and remove your personal information and accounts.

Packaging: Securely package your old device to avoid damage. Use any old packaging (as long as the device is protected), and place it into a bag or envelope for added protection.

Send the device: Send the device with your chosen courier and return option, ensuring to retain the receipt of postage.

Monthly payments: You’ll be charged monthly payments until we receive the old device. To avoid extra charges, return it as soon as possible unless you want to continue leasing it.

Assessment: Once we receive your device, our team will assess its condition and notify you via email of the outcome.

Subscription cancellation: After collecting the final monthly payment, we’ll cancel your subscription within 30 days and confirm via email. This will include cancelling the Direct Debit, so you don’t need to do this.