We’re sorry to hear you’ve had a change of heart. To cancel please contact us.

Within the Cooling Off period

Cancellation is free and you can cancel your agreement by:

(a) contacting us via live chat on our website quoting your name, home address, phone number and details of the order; or

(b) completing the information in the Model Returns Form here and emailing it to us at help@raylo.com. Once you've completed the form, we can then send you instructions on how to send the device back to us

Once we have received the device we will cancel the Direct Debit mandate within 5 working days

Cancelling After The Cooling Off period

If you want to cancel after the period which ends 30 days after the date the agreement is made, you must give us a minimum of one month's notice if you wish to terminate the agreement and return the Goods to us. You may also have to pay us an Early Cancellation Charge. To cancel please contact us.

Any Early Cancellation Charge will be calculated as follows:

  • 24 or 36-month lease term: 18 X your monthly subscription payments minus your monthly subscription payments made before you cancelled.

  • 12-month lease term: 12 X our monthly subscription payments minus your monthly subscription payments made before you cancelled.

If the device is not returned in good condition you will also need to pay a Damage Fee.

Did this answer your question?