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How do I return my old tech?

Time to return your old Raylo tech. Follow these simple steps.

Claudia avatar
Written by Claudia
Updated over a week ago

Returning your old tech to Raylo at the end of your lease is really simple.

When your upgrade is dispatched, you'll receive an email with instructions on how to create your return. If you haven't upgraded and wish to return your old tech, you'll need to speak with our team via live chat.

Follow these steps for a super simple return

  1. Backup your personal data. (Find out how here for Apple or here for Samsung).

  2. Erase and remove your Find My / Android account. If it's not removed, we'll continue to charge your monthly payment.

  3. Take a picture of the device you’re returning. Make sure to capture its general condition.

  4. Remove the SIM and package the device securely.

  5. Choose your preferred return courier and create your return via our return portal. It’s important that you use our label and retain the receipt of postage, otherwise the device may get lost and you could be charged.

What happens next?

  • You will be notified via email when the parcel is received.

  • The device will be assessed quickly and we'll collect the final instalment on your regular payment date.

  • Once the final instalment has been paid your subscription will be cancelled.

Other details

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