If you return your device to us damaged, we may charge you for the damage in line with the Repair Fees set out in your agreement – see a summary of these here:

It is OK to return your device with:

  • Obvious signs of use such as some deep scratching (2 or fewer deep scratches on front glass that are less than 3cm in length), small dents, discolouring or changes in the paintwork.

It is NOT OK to return your device with:

  • Cracks anywhere on the device

  • Significant deep scratching, chips, cracks and/or more significant dents. 

  • Functional faults. 

  • Full details available here.

But remember, you can add our full insurance to your Raylo subscription. It covers against loss, theft and accidental/liquid damage, which means you can rest easy when something does go wrong.

Related FAQs

Returning your phone damaged

Returning your MacBook damaged

Returning your tablet damaged

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