Our policy

Our insurance is underwritten by Inter Partner Assistance SA, which is fully owned by the AXA Partners Group and administered by Pier Insurance Managed Services Limited. It covers us against devices being accidentally lost, stolen, or damaged. It's our policy and you can claim on it should something happen to your phone whilst in your possession. You can read the "Insurance Policy Summary" here: www.raylo.com/legal.

Excess

As with most insurance policies, there's an excess due on successful claims:

Device type

Accidental damage or liquid

damage claims

Accidental loss or theft claims

iPhone 13 Pro & 13 Pro Max

£99.00

£175.00

Other devices

£89.00

£125.00

What's covered and not covered and other important information

You can read the "Insurance Policy Summary" here: www.raylo.com/legal.

How to make a claim on our policy

Find out here.

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