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Raylo insurance

Added insurance to your lease? Here’s what it covers and how it helps if something goes wrong

Claudia avatar
Written by Claudia
Updated this week

What’s covered

With Raylo Insurance, your device is protected for:

  • Accidental damage

  • Theft or loss

  • Worldwide cover (for trips up to 30 days)

You’ll find the full Insurance Policy Summary here.


How to submit an insurance claim

Something happened to your device? You can make a claim on Raylo’s behalf under our policy. Follow these steps to submit a claim.


What’s the excess?

An excess is the amount you pay towards the cost of a claim - this is standard with most insurance providers. It varies depending on your device and the type of claim. You’ll see the exact amount when you submit a claim in your Raylo account.

Find the excess amount for your device here

Goods type

Accidental damage or liquid damage claims

Accidental loss or theft claims

All other goods

£89

£125

Headphones, Watches, VR Headsets, Games Consoles

£30

£50

MacBooks & iMacs, iPhone Pro & Pro Max, Galaxy Ultra

£125

£150

Accessories

£30

£30


FAQs

Why would I need insurance?

For added peace of mind. Accidents happen, and insurance protects you from the high cost of repairs or replacements if your device is lost, stolen or damaged.

Is my tech insured while I’m on holiday?

Yes - Raylo Insurance covers the device while travelling, as long as you’re away for less than 30 consecutive days. Just be sure to follow any local safety precautions.

Can I use my own insurance?

Absolutely. If you prefer, you can use your own insurance. We’d recommend checking that it covers:

  • Use outside the home.

  • Accidental damage, theft, and loss.

  • The device make and model.

Your provider may require proof of responsibility for the device, such as make, model, serial number, and IMEI.

Can I add or remove insurance from my lease?

No, insurance must be opted into when signing up for your lease. Once your lease is active, insurance cannot be added or removed.

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