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Accessories to return with your device

What you’ll need to send back when returning your device

Written by Claudia

What to send back with your device

Sending your device back? Check what accessories to include based on your situation below:

Returning during your cooling-off period

If you’re returning a device within the cooling-off period, please include all accessories that came in the box when it was new – including USB cables and SIM tools if they came with your device.

Returning after your cooling-off period

If you’re returning a device after the cooling-off period, you’ll still need to include the original accessories - but you can keep USB cables and SIM tools for phones and tablets.

Missing accessories may result in a charge, so check the list for your device category below.

Need help? Chat to the team here.

Returning at the end of your subscription

If you’re returning a device at the end of your subscription, you’ll still need to include the original accessories - but you can keep USB cables and SIM tools for phones and tablets.

Missing accessories may result in a charge, so check the list for your device category below.

Need help? Chat to the team here.

Returning under warranty

If you’re returning a device under warranty, you’ll still need to include the original accessories - but you can keep USB cables and SIM tools for phones and tablets.

Missing accessories may result in a charge, so check the list for your device category below.

Need help? Chat to the team here.

Returning for an insurance claim

If you’re returning a device for an insurance claim, you’ll still need to include the original accessories - but you can keep USB cables and SIM tools for phones and tablets.

Missing accessories may result in a charge, so check the list for your device category below.

Need help? Chat to the team here.

Phones

Apple iPhone

  • No accessories to return

Samsung Galaxy

  • S pen (if provided)

Google Pixel

  • No accessories to return

Consoles

Sony Playstation

  • Wireless controller

  • USB charging cable

  • HDMI cable

  • AC power cord

  • Base / Stand (including clips)

Nintendo Switch

  • Dock

  • Joy-Con controller adapter

  • Wrist straps

  • HDMI

  • Power adapter

Lenovo Legion

  • Controller base

  • Power adapter

  • Carrying case

Microsoft Xbox

  • Wireless controller

  • HDMI cable

  • Mains lead

Meta Quest

  • 2× controllers

  • Power adapter

  • Charging cable

  • Glasses spacer (if included)

  • 2x wrist straps (if included)

  • Facial interface (if included)

Laptops

Apple MacBook

  • Power adapter

  • USB-C charge Cable

HP Laptop

  • Power adapter

Lenovo Laptop

  • Power adapter

Samsung Galaxy Book

  • Power adapter

  • Power lead

  • S pen (if provided)

Tablets

Apple iPad

  • No accessories to return

Lenovo Tablet

  • No accessories to return

Samsung Tablet

  • S pen (if provided)

Watches

Apple Watch

  • Band/Loop

  • Apple Watch Magnetic Charger to USB-C Cable

Samsung Galaxy Watch

  • Charging dock

Google Pixel Watch

  • Band

Headphones

Apple AirPods

  • Lightning charging case

Bose Headphones

  • Carry case

  • Audio cable

  • USB-C cable

Desktops

Apple iMac

  • Power adapter

  • Power lead

  • Magic mouse

  • Magic keyboard

  • USB C to lightning cable

Apple Mac mini

  • Power adapter

Apple Mac Studio

  • Power adapter

HP All-in-One PC

  • Power adapter

  • Keyboard

  • Mouse

Lenovo IdeaCentre (All-in-One)

  • Power adapter

  • Keyboard

  • Mouse

Monitors

Lenovo

  • Stand

  • Power cable

  • DP cable

  • USB cable

LG UltraGear / LG UltraFine

  • Stand/base

  • Power adapter

  • DisplayPort cable

Speakers

Apple HomePod

  • Power cable

LG Home Cinema Soundbar

  • Remote control

  • Power cable

  • HDMI/optical cable (if included)

  • Wall-mount bracket/kit (if included)

Home & beauty

Dyson Air Purifier/Fan

  • Remote control

Dyson Vacuum

  • Charger

  • Dock

  • Battery

  • Cleaning heads

Dyson Straighteners

  • Charging cable

  • Dock

  • Heat-resistant travel pouch

Dyson Airwrap™

  • Fast dryer

  • 40mm Airwrap™ long barrel

  • Anti Snag Loop Brush

Dyson Hair dryer

  • Diffuser

  • Wide-tooth comb

  • Gentle air attachment

  • Flyaway attachment

  • Smoothing nozzle

  • Presentation case

Dyson Airstrait™

  • Heat-resistant mat

  • Presentation case

  • Charging cable

Accessories

Apple Magic Keyboard

  • Charging cable (USB-C or USB-C to Lightning depending on version)

Apple Magic Mouse

  • Charging cable (USB-C or USB-C to Lightning depending on version)

Apple Magic Trackpad

  • Charging cable (USB-C or USB-C to Lightning depending on version)

TVs

LG QNED / LG OLED / LG NANO

  • Remote control

  • Stand/feet and screws (if not wall-mounted)

  • Power adapter

If you need further assistance, feel free to contact our team. We’re here to help!

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