Raylo Trade In FAQs

All your questions about trade-in, answered.

Claudia avatar
Written by Claudia
Updated over a week ago

Which phones can I trade-in?

We accept a wide range of iPhone and Samsung phones for trade-in. Find out if your phone is eligible for trade-in when you are applying.

How will I know that my trade-in is complete?

You will receive an email once complete, including the date you should expect your first monthly installment in your bank account.

How will I receive payment for my trade-in?

You will receive an email confirming your first monthly cashback date once your trade in is confirmed successful.

Why have I been given a revised offer for my trade-in?

When we received your phone and it was inspected by our expert technicians, it was not in the condition you specified. To be able to continue with the trade-in we have to revise your offer slightly.

Can I cancel my trade-in after the phone has been sent in?

Once your trade-in has been accepted you won't be able to cancel it as the phone will already be on the way to a new home.

If you have any other questions, contact us and we will happily help.

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