Which phones can I trade-in?
We accept a wide range of iPhone and Samsung phones for trade-in. Find out if your phone is eligible for trade-in when you are applying.
How will I know that my trade-in is complete?
You will receive an email once complete, including the date you should expect your first monthly installment in your bank account.
How will I receive payment for my trade-in?
You will receive your monthly cashback to your bank account 30 days after the dispatch of your Raylo phone.
Why have I been given a revised offer for my trade-in?
When we received your phone and it was inspected by our expert technicians, it was not in the condition you specified. To be able to continue with the trade-in we have to revise your offer slightly.
Can I cancel my trade-in after the phone has been sent in?
Once your trade-in has been accepted you won't be able to cancel it as the phone will already be on the way to a new home.
If you have any other questions, contact us and we will happily help.