Every Raylo Pay device comes with our lifetime warranty whilst you are an up to date paying Raylo Pay customer. If your device fails (unless it is damaged by you, another person or by accident) to meet our standards during that period, we’ll arrange for the device to be repaired or replaced at no additional cost.
What is covered?
Faults caused by improper workmanship or materials.
What is not covered
Damage to screens or other cosmetic damage;
Issues caused by third party software;
Any components added since the device was originally sent to you.
How to report an issue
Please contact us via chat or email email@example.com
In the event of you returning the device you must turn off Find My Phone and Erase All Content and Settings to remove any personal data;
We provide a pre-paid label which insures your device for up to £100. However for extra peace of mind, we recommend you use Royal Mail's Special Delivery service with flexible cover up to £1,000.
Your warranty will be void if your payments are not up to date or if we find evidence that the device has been accidentally damaged or tampered with. Please ensure to package your device as securely as possible, as we cannot be held responsible for any damage caused by insecure packaging during transit.
What we'll do
If the reported issue is covered by Raylo Pay's lifetime warranty, our expert team of technicians will attempt to repair the issue and return the device in full working condition. If we're unable to fix the issue, we'll attempt to source a like-for-like replacement device;
The repaired or replacement device will be sent back to you within 7 working days of us receiving it.