That must have been annoying – we're sorry!

Your courier will do everything they can to get your attention when you're at home, but sometimes you'll still miss each other. But there's some good news: They'll try to deliver your phone again tomorrow. You'll get an email with a new time slot.

Not available on those days? No problem – you can change your delivery time and date, get your phone dropped off at your local DPD Pickup Shop. Check your options by entering your reference number and postcode here or download the app

If you'd like to collect it from your local shop, log into your Raylo account and start an online chat with us, or email us at

Get more info on how to change your delivery date, time or location.

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