Upgrades, Returns and Cancellations

10 articles in this collection
Written by Jinden Badesha, Adam Lusk, and Claudia

Returning your phone to Raylo

A very simple guide on how to return you phone to us

Written by Adam Lusk
Updated over a week ago

How can I cancel my Raylo subscription?

Written by Jinden Badesha
Updated over a week ago

After the lease term – what happens

Understand how Raylo's phone subscription works.

Written by Adam Lusk
Updated over a week ago

What does SIM–free mean?

And is my Phone blocked?

Written by Adam Lusk
Updated over a week ago

How do I prepare my Samsung for return?

All you need to do before sending your phone back to us.

Written by Claudia
Updated over a week ago

How do I upgrade?

An overview on upgrading after your term.

Written by Adam Lusk
Updated over a week ago

How do I prepare my iPhone for return?

All you need to do before sending your phone back to us.

Written by Adam Lusk
Updated over a week ago

How should I package my phone for return?

Follow these simple steps before sending your phone back through Royal Mail.

Written by Adam Lusk
Updated over a week ago

Returning your phone damaged

Written by Adam Lusk
Updated over a week ago

Fair Wear and Tear when returning the phone after your lease term

What is an OK level of damage

Written by Adam Lusk
Updated over a week ago