At Raylo, we’re committed to ensuring all our customers receive the support they need, including customers who may have accessibility needs or unique circumstances. Here’s how we can help:
Talking to us about your accessibility needs
If your situation affects how you manage your finances, your ability to communicate with us, or if someone is helping you with your account, please let us know.
To tell us more about how we can assist:
Go to the chat icon at the bottom right of your screen
Select ‘Talk to us about your accessibility needs.’
Our specialist team will review your account and see how we can help. We’ll always ask your permission before making any changes to how we manage your account.
Talking to us about changes in your circumstances
We understand that changes in your personal circumstances can impact your finances and we want to support you during these times. Please reach out to us so we can fully understand your situation and provide the best assistance.
To contact our team:
Go to the chat icon on the bottom right of the screen.
Select ‘Talk to us about changes in your circumstances.’