You may have decided to cancel or return your Raylo device because:

  1. You have changed your mind and wish to cancel:

    1. Within the Cooling Off period;

    2. After the Cooling Off period but within the lease term;

  2. Your device is defective or has developed an issue;

  3. You have reached the end of your lease term and want to upgrade or cancel.

How can I cancel?

If you want to cancel your agreement, please refer to our Cancellations and Returns Policy

You can cancel your agreement by:

(a) contacting us via live chat on our website quoting your name, home address, phone number and details of the order; or

(b) completing the information in the Model Returns Form here and emailing it to us at help@raylo.com.

PLEASE NOTE that there may be fees associated with your Cancellation depending on:

  • if you are cancelling after the Cooling Off period;

  • if your device has been damaged or has become defective;

  • if your device has been opened / activated if it was new.

How can I return my defective Raylo device?

If your device arrived defective or has developed an issue, we'd be happy to organise for its return for assessment. It may need to be repaired or may need to be replaced. To see what's covered please see Raylo Pay's Lifetime Warranty.

To initiate this process, please contact us via live chat on our website quoting your name, home address, phone number and details of the order.

How can I return my Raylo device at the end of my subscription?

When your minimum term has passed you'll receive a text informing you of this and offering you the opportunity to upgrade. To initiate the return of your device upon receiving this reminder, please contact us via live chat on our website quoting your name, home address, phone number and details of the order.

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