We're sorry to hear you'd like to cancel. If there is anything we can do to help, please contact us.

Our full Cancellation and Returns Policy can be viewed here.

To cancel your agreement follow these steps:

  1. Log into your Raylo Account

  2. Click the message icon at the bottom right of the screen

  3. Select Send us a message

  4. Select Cancellation


  1. Complete the information in the Model Returns Form here and email it to us at help@raylo.com.

Please note that there may be charges associated with your Cancellation depending on:

  • if you are cancelling after the Cooling Off period;

  • if your device has been damaged or has become defective;

  • if your device has been opened / activated if it was new.

Other information

How can I return my device under Raylo’s Lifetime Warranty?

How can I return my device at the end of my lease?

Returning your device to Raylo

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