Your phone may be disabled for a number of reasons.

  • You have reported that the phone has been lost or stolen;

  • You have made an insurance claim;

  • You have attempted to sell the phone;

  • Your account is in arrears and we have received no communication from you.

Please note if your phone has been disabled because your account is in arrears and we have received no communication from you, this is following several attempts to contact you by email, letter and telephone. We also issue a Final Notice detailing our intention to disable the handset, allowing you 7 days to contact us to resolve this.

We kindly request that you Contact Us to resolve this. You can reach one of our specialists via phone on +44 (0) 333 050 9541, email payments@raylo.com or through our live chat.

Alternatively please note that you can clear your arrears via the invoice sent to your email address. From the date of payment it may take 5-7 working days for your device to be enabled.

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