Raylo

If you make a card payment after a Direct Debit has been unsuccessful, our system is programmed to automatically attempt this again 4 working days later. 

Unfortunately this second attempt may not be preventable, however please be reassured that this will be returned to you within 3-5 working days. 

We are sorry for any inconvenience this may have caused.

If for some reason the refund is not received to your bank account after 3-5 working days, please contact us via live chat by clicking the chat icon at the bottom of the screen. Our business hours are between 09:30 and 17:30 Monday to Saturday.

Find out why you may have been charged twice

Why have I been charged again after making a payment?

Find answers and get help from Intercom Support and Community Experts

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