Let us explain.

If you make a card payment after a Direct Debit has been unsuccessful, our system is programmed to automatically attempt this again 4 working days later.

Unfortunately this second attempt may not be preventable, however please be reassured that this will be returned to you within 3-5 working days.

We are sorry for any inconvenience this may have caused.

If for some reason the refund is not received to your bank account after 3-5 working days, please contact us via live chat by clicking the blue chat icon at the bottom of the screen. Our business hours are between 09:30 and 17:30 Monday to Saturday.