Are you still receiving correspondence from us despite making a promise to pay?
Don't worry, this is noted on your account. Our system sends automated messages to remind you when your account is in arrears. These will continue to be sent until the account is up-to-date.
If you have made a promise to pay you can disregard these messages unless the agreement you have made with us changes.
However, you can make a payment sooner than your promise to pay date and this may prevent any further communications. You can contact us to arrange this via our live chat or give us a call on 0333 050 9541.