A quick recap, if you've taken our insurance policy you'll be covered against loss, theft and accidental damage.
However, if you return the device to us damaged, we may charge you for the cost of repair as outlined by the Repair Charges set out in your agreement.
Fair Wear & Tear (Grade C) - No charge
Obvious signs of use such as some deep scratching (2 or fewer deep scratches on front glass that are less than 3cm in length), small dents, discolouring or changes in the paintwork, but no cracks anywhere on the device.
Significant Damage (Grade D) - Repair Charge based on MacBook model
Some level of cosmetic damage such as significant deep scratching, chips, cracks and/or more significant dents. Or maybe in the visual condition of Grade C, but has a functional fault identified during our testing process.
Functional fault examples:
Broken speaker or earphone
3 or more deep scratches greater than 2cm
Water damage (still functional)
Damaged/ non-functioning buttons, ports
Cracked screen/ screen burn (still fully functional)
Display popped/ screen displaced
Locked or Major Functional Damage (Grade E) - Repair Charge based on MacBook model
Maybe in the visual condition of Grade C or D but all data has not been deleted, or the device is logged in to any of your personal accounts; or any device security features (including any user-set password, passcode, pattern, biometric security or remote protection features such as ‘Find my MacBook’) have not been disabled; or
The device has a major functional fault identified during our testing process.
Major functional fault examples:
LCD Bleed/LCD Damage
Won’t Power on
Touch ID fault
Water damage (unit does not function)
Broken or missing battery
Software issues – device freezes, will not start up or any software component failing