Now you’ve got your new phone, it's time to get your old one ready for trade-in. There are a few important things you need to do before we collect it.

Step 1: Take a picture of the phone you’re trading in using another phone or camera

  • Make sure you capture the general condition of the phone and the IMEI number.

  • The IMEI number can either be found below ‘iPhone’ on the back of the phone or on the box.

  • Or alternatively, dial *#06# on the keypad and it will come up.

Step 2: If you haven’t already, transfer your data to your new iPhone

The easiest way to transfer your data from your old phone to your new one is by using ‘Quick Start’.

  1. Turn on your new phone and place it near your old phone. The Quick Start screen appears on your old phone and offers the option of using your Apple ID to set up your new phone. Make sure that it's the right Apple ID, then tap Continue. If you can't see the option to continue on your old phone, make sure Bluetooth is turned on.

  2. Wait for an animation to appear on your new phone. Hold your old phone over the new phone, then centre the animation in the viewfinder. Wait for a message that says Finish on New phone. If you can't use your old phone's camera, tap Authenticate Manually, then follow the steps that appear.

  3. When asked, enter your old phone’s passcode on your new phone.

  4. When asked, follow the instructions to set up Face ID on your new phone.

  5. When asked, enter your Apple ID password on your new device. If you have more than one device, you might also need to enter their passcodes.

  6. Your new phone offers the choice of transferring data from one phone to another phone or restoring apps, data and settings from your most recent iCloud backup. You can also tap Other Options to restore from a backup on your computer. After you've selected a backup, you can choose whether to transfer some settings related to location, privacy, Apple Pay and Siri.

Step 3: Remove any personal data from your old phone

  • First, you’ll need to sign out of iCloud and the iTunes & App Store. To do this, go to Settings, tap your name at the top, scroll down and tap Sign Out.

  • You’ll also need to erase your content and settings. To do this, go to Settings, then General, Reset, and tap Erase All Content and Settings.

Step 4: Remove your phone from Find My iPhone

  • To do this, go to Settings, tap your name, tap Find My, tap Find My iPhone, swipe the slider Off, enter your Apple ID password, then tap Turn Off.

Step 5: Get ready for DPD

  • DPD will contact you via text and email on behalf of Raylo and Technology Recycle Group (our trade-in partner) to confirm the date of your collection.

  • Please note - the text and email will mention ‘delivery of your parcel’. This is because it is a DPD ‘Swap It delivery’ so your driver will provide all of the relevant packaging for you.

  • Therefore all you need to do is hand your old phone over to your DPD driver and they will package it for you. So you won’t need to provide any of your own or put it in a Raylo box.

  • Remember to remove any phone accessories you want to keep as these will not be returned.

  • On the day of your collection attempt, you should receive a text and email with a more specific time slot so you can plan the rest of your day around the collection slot given.

  • If you’re not going to be in, simply rearrange the collection day using the links provided in the text and email or via the DPD app. Please note DPD will make two attempts to collect your trade-in device. If you do not confirm a third and final collection attempt within 6 hours of your second attempt, your trade-in will be cancelled. We will not be able to reverse the cancellation of your trade-in.

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