Make sure your SIM is inserted correctly by following the step-by-step guides below.

How to Insert a SIM card:

1.Insert the ejection pin into the hole on the SIM tray to loosen the tray.


To find the location of the SIM tray on your device please check the full product manual

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2. Gently pull the SIM tray from the tray slot

3. Place the SIM card on the SIM tray with the gold-coloured contacts facing downwards.

4. Press the SIM card into the tray to secure it

5. Insert the SIM tray back into the tray slot

How to Remove a SIM card:

1. Insert the ejection pin into the hole on the SIM tray to loosen the tray

To find the location of the SIM tray on your device please check the full product manual

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2. Gently pull the SIM tray from the tray slot

3. Remove the SIM card

4. Insert the SIM tray back into the tray slot

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