During the online sign-up process, we carry out a standard credit check. Before the application is approved, it’s not a hard credit search and it does not affect your credit score.

If the information we receive shows a limited credit history or missed payments, we sometimes offer customers the option to take the phone at a higher price. We think it’s better to give that option rather than just declining the application.

Making payments on time to Raylo should help boost your credit score, and this in turn would mean a better price when it comes to upgrading to the next Raylo phone.

If you need further information please contact us via our UK customer service number: 0333 050 9880. Otherwise we suggest you review your free credit report from Credit Karma (www.creditkarma.co.uk) or ClearScore (www.clearscore.com).

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