To locate your phone (Lost Mode) through your desktop computer please go to

  • Log in with your Apple ID (This should be your email address)

  • Click on Find My iPhone   

  • Click “All Devices” at top of the screen - This will create a drop down box – You should then click on the name of the device you lost

  • This will generate a popup box with an image of the phone, name of phone and several options - Click Lost Mode (DO NOT click erase iPhone as this will cause the phone to disappear from your list) – Be aware that if no passcode has been made on the device previously, you will now have to create one

  • Once this is completed you should take a screenshot that the phone has been put into Lost Mode as you might need this later

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