We're committed to getting your phone into your hands ASAP.
We'll email you to let you know when your order is confirmed.
We'll then send you an email notification from our courier that we have dispatched your delivery, generally this means they are going to try to deliver you package the next day.
The courier will deliver the phone free of charge.
On the day of delivery before 11am, DPD will send you a notification with a time slot, this will be a 1-hour window.
Once you receive your initial delivery notification you’ll be able to update your delivery options by downloading the DPD app here
If you'd like to collect it from your local shop, log into your Raylo account and start an online chat with us, or email us at firstname.lastname@example.org.