Our insurance is underwritten by Inter Partner Assistance SA, which is fully owned by the AXA Partners Group and administered by Pier Insurance Managed Services Limited. It covers us against devices being accidentally lost, stolen, or damaged. It's our policy and you can claim on it should something happen to your device whilst in your possession. You can read the "Insurance Policy Summary" here: www.raylo.com/legal.
As with most insurance policies, there's an excess due on successful claims:
What's covered and not covered and other important information
You can read the "Insurance Policy Summary" here: www.raylo.com/legal.
How to make a claim on our policy
Find out here.