Upgrading with Raylo really is a piece of cake. You like cake, right?

Here’s a quick summary of how it works:

  • After 24 months with your current phone, it’s upgrade time
  • Log in to your Raylo account to check when your upgrade is due. We’ll also let you know in good time when it’s coming up
  • Our courier will deliver your brand new phone to your door on your upgrade date
  • Return your old phone to us within 14 days. Send it back in the returns packaging we sent you, in its original box, complete with all accessories

And you’re done. It’s really that simple – and is the smarter, more sustainable way to upgrade every 24 months.

Other details

How to back up your personal data before sending back your old phone 

Can I keep my phone for longer than 24 months?

Preparing your phone for return

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