When will my device arrive?
We aim to deliver your device as quickly as possible, usually the next day. You’ll see your estimated delivery date on the checkout page before you place your order.
After ordering, you can check your delivery status anytime in your Raylo account.
How to track your delivery
When you sign up your Raylo account will be created.
Log in to your Raylo account
Go to Your Tech
Tap on your order to see your estimated delivery date and tracking info
You’ll also get tracking updates by text or email from the courier - including a 1-hour delivery window on the day.
FAQs
Who delivers Raylo devices?
Who delivers Raylo devices?
We use trusted UK couriers, including DPD and ParcelForce. Once your device is shipped, you’ll get tracking updates directly from the courier.
Are delivery times the same everywhere?
Are delivery times the same everywhere?
Most orders arrive the next day after dispatch, but some areas, like Northern Ireland and the Scottish Highlands, may take an extra day.
What’s a Delivery PIN?
What’s a Delivery PIN?
A Delivery PIN is a security code used by DPD. If your order is sent with DPD, you’ll receive a PIN by email or text. You’ll need to give this to the driver when your device is delivered.
What happens if I miss the delivery?
What happens if I miss the delivery?
If you miss the delivery, the courier will try again the next day. If they can’t deliver after two attempts, the device will be returned to Raylo and your subscription will be cancelled.
Can I reschedule my delivery?
Can I reschedule my delivery?
Yes, you can reschedule your delivery directly with the courier. Just use the link in your shipping email or text to choose a new delivery time.
Can I change the delivery address?
Can I change the delivery address?
For security reasons, we can only deliver to the address used at checkout. This helps prevent fraud and ensures the device reaches the right person.
Already a Raylo customer and want to track your delivery? Log in for personalised support.