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How trade-in works at Raylo

Trade in your old device for monthly cash back. It’s easy, flexible, and totally up to you.

Claudia avatar
Written by Claudia
Updated over 2 months ago

Why trade in?

Got an old device lying around? If you’re subscribing to a device with Raylo, you can trade in your old one - most makes and models are accepted.

Here’s why it’s worth it:

  • Get an instant valuation

  • Choose home collection or drop-off - no printer needed

  • Get cash back each month, straight to your bank account

  • Track it all with handy updates

How it works

Choose Trade–in at checkout and follow a few quick steps:

  1. Tell us what you’re trading in

  2. Answer a few questions to get your instant valuation

  3. Send it to us using the instructions we provide

  4. Get monthly cash back

That’s it. You’re good to go.

FAQs

What can I trade in?

We accept a wide range of tech for trade in, even with a bit of wear and tear.

When will I get the cash back?

Your monthly cash back starts no later than 10 days after we’ve received your device and confirmed its condition. If the condition doesn’t match, we’ll send a new quote by email - you can accept it or get your device back.

Can I cancel my trade-in after I’ve sent the device?

You can cancel the trade-in if the valuation changes and you don’t accept the new quote. If the valuation stays the same, the trade-in can’t be cancelled once we’ve got the device.

How should I pack my device for trade-in?

To pack your device for trade-in, use your Raylo box if you’ve got one, or any sturdy box. Then pop it in a parcel bag and seal it securely.

How do I book a courier collection?

We’ll send you an email to book a courier collection. It includes a code for a free DPD home collection.

Already a Raylo customer? Log in for personalised support and exclusive offers.

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