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How trade-in works

Trade in your old device for monthly cash back. It’s easy, flexible, and totally up to you

Claudia avatar
Written by Claudia
Updated today

Why trade in?

Got an old device lying around? If you’re leasing a new device with Raylo, you can trade in your old one - most makes and models are accepted.

Here’s why it’s worth it:

  • Get an instant valuation

  • Choose home collection or drop-off - no printer needed

  • Get cash back each month, straight to your bank account

  • Track it all with handy updates

Note: You can’t trade in a Raylo device. It needs to be one you already own.

How to trade in

  1. Select Trade–in in the checkout

  2. Tell us what device you’re trading in

  3. Answer a few quick questions

  4. See your instant valuation

That’s it. You’re good to go.

Get your device ready

We’ll send full instructions by email, but here’s the quick version:

  • Back up your data

  • Switch off any locks (e.g. Find My iPhone)

  • Take a photo of the device for your records

  • Pack it securely - you can reuse your Raylo box

  • Use the email link to book a free DPD collection

Important: If locks aren’t removed, we won’t be able to process your trade-in.

FAQs

When will I get my cash back?

Your monthly cash back starts 5-7 days after we’ve received your device and confirmed its condition. If it doesn’t match, we’ll send a new quote by email. You can accept it or get your device back.

What if I change my mind before sending my device?

If you change your mind before sending the device, you don’t need to do anything - just skip the collection.

Can I cancel my trade-in after I’ve sent the device?

You can cancel the trade-in after sending the device only if the quoted valuation changes and you don’t accept the new offer. If the valuation stays the same, the trade-in can’t be cancelled once it’s sent.

How should I pack my device for trade-in?

To pack your device for return, use your Raylo box if you’ve got one, or any sturdy box. Then pop it in a parcel bag and seal it securely.

How do I book a courier collection?

To book a courier collection, use the link in your confirmation email. It includes a code for a free DPD home collection, which is the easiest option.

You can also choose to drop off your device at a DPD point or return it via Royal Mail. Your return label will be generated through that link, so make sure to use it.

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