We know the festive season can be a busy time, so here’s everything you need to know about our opening hours, order deliveries, and when our team will be here to help.
Opening Hours & Shipping Schedule
Date | Raylo customer support opening hours | Courier & Shipping Info |
Monday 23rd December | 9:30 AM - 5:30 PM | Couriers will be delivering, and we’ll be dispatching orders.
Orders placed before 2pm will be dispatched and delivered in time for Christmas. |
Tuesday 24th December (Christmas Eve) | 9:30 AM - 3:30 PM | Couriers will be delivering, and we’ll be dispatching orders.
Orders dispatched on this date will be delivered from Friday 27th December. |
Wednesday 25th December (Christmas Day) | Closed | Closed - No courier or shipping service. |
Thursday 26th December | 9:30 AM - 5:30 PM | Closed - No courier or shipping service. |
Friday 27th December | 9:30 AM - 5:30 PM | Couriers will be delivering, and we’ll be dispatching orders. |
Saturday 28th December | 9:30 AM - 5:30 PM | No orders will be shipped.
Orders dispatched on 27th December will be delivered on Saturday 28th. |
Sunday 29th December | Closed | Closed - No courier or shipping service. |
Monday 30th December | 9:30 AM - 5:30 PM | Couriers will be delivering, and we’ll be dispatching orders. |
Tuesday 31st December (New Year's Eve) | 9:30 AM - 5:30 PM | Couriers will be delivering, and we’ll be dispatching orders.
Orders dispatched on this date will be delivered from Thursday 2nd January. |
Wednesday 1st January (New Year's Day) | 9:30 AM - 5:30 PM | Closed - No courier or shipping service. |
Thursday 2nd January | 9:30 AM - 5:30 PM | Couriers will be delivering, and we’ll be dispatching orders. |
Customer support availability
You can check the status and estimated delivery date of your order by logging into your account here. We’ll keep you updated here throughout the festive period.
Our support team are here to help during our regular opening hours, excluding Wednesday 25th December (Christmas Day).
If you have any questions or need help, just reach out—we’re here to make things as smooth as possible.