We're sorry to hear you'd like to cancel. If there is anything we can do to help, please contact us.
How do I cancel?
To initiate the cancellation process, simply select the "Start Cancellation" button provided below. You'll notice our chatbot appear in the lower right-hand corner of your screen. The chatbot will guide you through the next steps to process your cancellation request.
Alternatively, you can complete the information in the Model Returns Form here and send it to us.
Please note that there may be charges associated with your Cancellation depending on:
if you are cancelling after the Cooling Off period;
if your device has been damaged or has become defective;
if your device has been opened / activated if it was new.
Other information