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I've completed an order but when will I get a decision?
I've completed an order but when will I get a decision?

And other order FAQs

Adam L avatar
Written by Adam L
Updated over a week ago

Thank you for submitting your order to Raylo.

My order is pending, when will I get a decision?

If your order is pending, it means we need to carry out a quick final check to complete this. The final check should be completed within one working day.

Please note: Pending orders submitted after 5:30pm on a Friday you will get an update on Monday.

Not sure if your order has been accepted?

When your order has been successfully placed, you will receive an email confirmation of the order. This may take up to 24 hours from submitting your order if further checks are required. Please check your spam folder.

We'll be in touch if we need any more information from you.

Have another question about your order?

Speak to our team via live chat.

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